iPhones and iPads have become the predominant personal computer for an increasing number of the consumer, even eliminating the need for a laptop or desktop computer. In order to offer better support, I now provide remote support for iOS.
The first time using this application will take a few steps next time using it will be very easy.
Steps to start a remote support session on iPhone or iPad:
Download the Bomgar app on your iPhone or iPad
Open my invitation send by email or messages
Accept the remote support session by Mac-Expert
Open the session in the Bomgar App
Touch the recording button in the upper left corner*
Close the privacy disclaimer*
Touch the recording button again*
Initiate the screen sharing by touching the recording button in the upper left corner of the screen
Touch “Start Broadcast” text
Return to the home screen
You can end the screen sharing by touching the orange - red button at the top of the screen
* This step is only required when using the Bomgar app for the first time.